A grieving Powell River family has received some solace after Toneff Funeral Services in Courtenay offered to provide a free grave marker after the family was left in a lurch by a now-defunct funeral provider.
Last fall, Robert Dufour paid Westcoast Funeral Services of Powell River more than $650 for a grave marker that never materialized. After dealing for months with what he calls “lies and excuses,” he says an email from Toneff Funeral Services owner Eric Toneff was a breath of fresh air.
“He reached out and basically said he didn’t like how I was treated or that someone in his industry had completely failed me,” recalls Dufour. “He said he wanted to look after our needs and agreed to supply a marker for no cost.”
“This is the kind of regrettable situation that gives our industry a bad name,” says Toneff. “So when I found out the family had paid for but never received their headstone, I made arrangements to have one supplied.”